Privacy Policy

1. Who We Are

Grounded Labs Science

Grounded Labs Science operates as a research supply brand providing peptides intended strictly for laboratory research use. This Privacy Policy applies to information collected through our website and customer interactions.

2. Our Commitment to Privacy

Transparency and protection

We prioritize your privacy and work to maintain the confidentiality and security of your personal information. This policy is designed to explain our data practices in a clear and accessible way and is available wherever personal data may be collected on our website.

3. Information We Collect and How

Order and account details

When you place an order or create an account, we may collect contact and order-related information such as your name, email address, phone number (if provided), billing address, shipping address, and purchase details.

We also collect information necessary to provide customer support, handle returns (if applicable), prevent fraud, and deliver services you request.

4. Information We Do Not Collect

Payment card data

We do not store your full payment card details on our servers. Payment information is transmitted securely and processed by our payment processor (for example, Stripe) during checkout.

5. How We Use Your Information

Fulfilling orders and improving service

• Process and fulfill orders, including shipping and delivery coordination.
• Send service communications such as order confirmations and shipping updates.
• Provide customer support and respond to inquiries.
• Improve website performance and user experience.
• Send promotional emails only where permitted and/or with your consent (you can opt out anytime).

6. SMS/Text Marketing

If you opt in

If you opt in to receive SMS communications (for example, during checkout or via sign-up forms), we may send order updates, occasional promotional offers, or announcements through trusted messaging providers.

Message and data rates may apply depending on your mobile provider. Your number is used only to deliver the communications you opted into and is not sold for unrelated marketing.

7. Who Your Data Is Shared With

Trusted service providers

We do not sell your personal data or share it with third parties for unrelated marketing. We may share limited information with trusted providers only as needed to operate our services, such as payment processors, email/SMS platforms, analytics tools, and shipping carriers.

These providers are required to handle data securely and only for the purposes of delivering the services you request.

8. Data Retention

Keeping data only as long as needed

We retain order and transaction records for as long as needed to meet legal, accounting, and operational requirements. Marketing contact details are retained until you opt out (removal is processed as promptly as possible).

9. Data Security

Safeguards and best practices

We use administrative, technical, and organizational safeguards designed to protect your information. This can include encryption in transit, access controls, and secure hosting practices. No method of transmission or storage is completely secure, but we work to maintain appropriate protections.

10. Your Rights and Choices

Access, correction, and opt-out

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information, and to object to certain processing activities. You may also unsubscribe from promotional emails or SMS at any time.

To request access or deletion, contact us using the information below. We may need to verify your identity before fulfilling certain requests.

11. Contact Information

How to reach us

For any questions about this Privacy Policy, or to request changes to your personal data, please contact: