Legal
Last updated: 9 Feburaru 2026
Refund & Returns Policy
Grounded Labs Science is committed to clear and fair policies for refunds and returns for products purchased through our website. Our products are intended strictly for laboratory research use only and are not for human consumption, medical, or therapeutic use.
1. General Refund Policy
Eligibility is limited
Due to the specialized nature of research products, refunds and returns are limited to specific circumstances, such as cancellations before dispatch, defective products, or non-delivery due to our error.
To request a refund, email groundedlabssciences@gmail.com with your order number and details.
2. Cancellations Before Dispatch
Cancel before shipping
You may cancel an order before it is dispatched for a full refund by contacting us via email. Cancellations are not permitted once the order has been dispatched, except in cases outlined in this policy.
If you need to cancel urgently, contact us as soon as possible so we can attempt to stop fulfillment.
3. Damaged or Defective Products
Report issues within 14 days
If you receive a damaged or defective product, notify us within 14 days of receipt by email. Please include your order number, a description of the issue, and photographic evidence.
- Include clear photos of the product and packaging.
- Describe the issue and when it was discovered.
- Keep all packaging materials until the claim is resolved.
Subject to inspection, we may offer a replacement or refund at our discretion.
We test and verify products prior to dispatch, but we address reported issues promptly to support research workflows.
4. Non-Delivery or Incorrect Address
Delivery outcomes and responsibility
- If a package is not delivered due to an error on our part, we will provide a replacement or refund upon verification.
- If non-delivery is due to an incorrect or incomplete address provided by you, or if the package is refused, no refund or replacement will be issued.
- Packages marked as “delivered” but reported as not received are not eligible for refunds or replacements.
Please ensure your shipping address is correct before placing an order. Address changes may not be possible after processing begins.
5. International Orders
Customs and import responsibility
International orders are subject to the same refund guidelines. However, no refunds or replacements are provided for packages seized, rejected, or delayed by customs due to non-compliance with local import regulations.
- Customers are responsible for ensuring compliance with local import laws.
- Customers are responsible for any duties, taxes, or brokerage fees.
Verify your country’s import rules before ordering to avoid customs complications.
6. Non-Returnable Products
Returns are generally not accepted
Due to the sensitive nature of research products, returns are not accepted unless the product is damaged or defective.
Products affected by temperature extremes or mishandling during transit may not be eligible for return or refund, as outlined in our shipping guidance and handling expectations.
7. Refund Processing
Timelines and deductions
- Approved refunds are processed within 7–10 business days to the original payment method.
- Shipping costs and any applicable restocking fees may be deducted where relevant.
- You will be notified via email once your refund is processed.
8. Contact Information
How to reach us
For inquiries regarding refunds or returns, please contact:
Questions?
Need anything clarified? We are here to help.
Have any questions? Please feel free to contact us.
