Shipping & Delivery Policy

Overview

Research-use shipping, handled responsibly

Our products are intended solely for laboratory research purposes and are not for human consumption, medical, or therapeutic use. We package and ship orders with care; however, shipping services depend on carrier availability, destination rules, and external conditions.

This policy is informational and does not create a guarantee of delivery timeframes, carrier performance, or customs outcomes.

1. Order Processing and Dispatch

Processing windows are not fixed

Orders are typically processed after payment confirmation. Processing times can vary due to order volume, inventory checks, verification steps, and operational constraints.

• Processing time is not guaranteed. Any estimates are provided for guidance only.
• Dispatch schedules may vary due to weekends, public holidays, or carrier pickup limitations.
• If an item is unavailable or needs confirmation, we may contact you before shipping.

If you need clarification about your order status, email groundedlabssciences@gmail.com.

2. Domestic Shipping

Options depend on carrier availability

Domestic shipping options can vary by location and may change over time based on carrier availability and service coverage. Available methods, fees, and estimated delivery ranges (if shown) are displayed at checkout.

3. International Shipping

Subject to import rules and customs processing

International shipping may be available to select destinations where import of research products is permitted. Availability depends on service coverage, destination requirements, and compliance considerations.

• Customs clearance times are unpredictable and outside our control.
• Customers are responsible for ensuring products are legal to import into their jurisdiction.
• Import duties, taxes, or clearance fees (if applicable) are the customer’s responsibility.

We do not guarantee customs outcomes and are not responsible for delays, holds, or additional requirements imposed by authorities.

4. International Order Policies

Compliance and delivery limitations

International orders are subject to additional constraints and may be impacted by local restrictions, carrier routing, and customs inspection. If a destination has restrictions, we may refuse or cancel an order.

We do not falsify customs declarations or mark parcels as gifts.

5. Order Restrictions and Packaging

Discretion and handling

We aim to package orders in a discreet manner where feasible, using unbranded or minimal external markings when appropriate. Packaging practices can vary based on carrier rules, destination requirements, and product needs.

• Orders may be restricted to customers aged 18+ where applicable.
• We may refuse shipments to regions with known import restrictions.
• Packaging may be adjusted to protect product integrity during transit.

6. Tracking and Delivery Support

Tracking when provided by the carrier

If tracking is available for your chosen service, a tracking reference may be provided via email once the shipment is created. Tracking events and delivery scans are controlled by the carrier and may be delayed or incomplete.

We are not responsible for delays caused by carrier disruptions, weather, customs, or other events beyond our control.

7. Contact Information

Shipping questions

For questions about shipping, tracking, or delivery support, contact: